What separates a really great supplier like Grabbit & Run from the 'Also Rans'?We reckon a number of things really make a difference as to whether you receive a superb service, or simply a mediocre one. Things like...
A Proven track record in delivering your promises: Our commitment to getting it right for our clients means that in the last 3 years, we've consistently delivered 99.8% of packages to the right place, at the right time.
Length of time in business: We've been established for over 15 years and are one of the largest independent courier companies in Cambridge.
Dealing with the same people: We've kept the same office team with us throughout that time, and virtually the entire team of drivers too...which means they're happy where they work, and you get a cheerful and customer focussed team committed to doing a better job for you.
Knowing that our people will care and commit to your needs as if they were their own: One of the most regular comments we get is how much we care compared to our competitors.
Consistently growing through referral: Over 70% of our growth is via referrals and recommendation from existing clients.
Guarantees: We are unique in the delivery industry in guaranteeing everything we do.
And that really does mean everything....from the way we talk to you and your clients to the collection and delivery of your consignments.
How do you feel about people breaking their promises to you?We'll always keep our promises to you.
It's the easiest thing in the world to promise an immediate collection and delivery...but not necessarily the most honest. Which would you prefer?
Our philosophy is to under promise and over deliver. So from the very first conversation, we log your call, and input your requirements to our control system to check vehicle location and availability.
If it can't be done we'll be open and honest. We'd rather say NO, than make false promises or risk letting you, or your clients down.
Tracking....or how we make sure everything happens smoothly and without hiccup.
Once a job is allocated, we monitor road conditions and track the progress of each and every delivery. So if there are any problems (and let's be realistic, with the state of the roads this is always possible), you're the first person to know. Which means you can forget about stress and stay firmly in control, knowing that the job is being done to the highest possible standards.
And finally, once the delivery has been made, we immediately e-mail or call you with a 'real-time' Proof of Delivery. So if you or your client needs to know when the package was delivered, you can see exactly.
All in all, everything from your first call in, to honestly promised collection and delivery times, real-time tracking, and that all important proof of delivery happen smoothly and automatically.
So with all this in mind, is there really a one stop solution?
We think so. We've built our business by focussing on getting things right for our clients.
We reckon we're pretty good, but of course you'd expect us to say that wouldn't you? So if you could hear a bit about us from real people just like you, that'd be more convincing wouldn't it?
As you'll see from the comments, it's not the usual sales pitch you hear from every company who wants to work with you, but instead ‘real' comments from the people who really matter (businesses and people who regularly use our services ) yet each with a common theme of friendliness, professionalism, integrity and trust - Our Testimonials
What's the difference between same day and overnight?
It's good to understand the services your courier will supply. There are 3 types of delivery service.
- Same day is when your package is carried via one dedicated vehicle door to door....a premium service which is fast, highly secure and provides total peace of mind (this is what we do at Grabbit & Run)
- Next day or overnight means that your package is delivered via a third party into a 'hub', along with thousands of other packages. From there it moves outward to its intended destination. This is a slower, les secure system, with multiple vehicles involved and not advisable for fragile or valuable items.
- Unless using a dedicated vehicle, all international shipments will normally move 'third party' via one of the larger carriers in the industry.