When you need to ship something, you want to be sure that it will be delivered when and where it was supposed to. This is why the best courier services offer guarantees on delivery times and other aspects of their service. It’s important to understand the services available and ensure that every aspect of your delivery experience is protected by quality guarantees that ensure the safety and timeliness of your package.
In this blog post, we will discuss 3 types of guarantees that a courier service should provide:
- guaranteed collection time
- guaranteed on time delivery, and a
- guarantee of excellent service.
On-Time Collection Guarantee
What is a collection guarantee?
In the courier industry, a collection guarantee protects customers from any inconvenience that may arise when packages are not collected at the agreed upon time. Many of the businesses that use courier services are very busy, and waiting around for a package to be picked up can really throw a wrench into your daily schedule. You should ask your courier service provider how broad their pickup windows are and what sort of guarantee they provide to ensure that your item will be picked up at the correct time. The best providers will have shorter pickup windows and provide a money back guarantee when the agreed upon pickup time is not met.
What this means for you is peace of mind, knowing your package will be collected when promised. It also means quick access to reimbursement should anything cause your item to be collected late.
What if a guaranteed collection is late?
At Grabbit and Run, your package is guaranteed to be picked up within a 15 minute window of the agreed time. In the event that your package is not collected on time, Grabbit & Run provides 10% off of the delivery price for every minute our courier is late. If your package collection is late by 10 minutes or more, your delivery is free. This means you will not pay for a delivery if it’s not collected by our courier within 25 minutes of the scheduled time.
On Time Delivery Guarantee
What is a delivery guarantee?
A delivery guarantee protects your interest in the event that your package does not arrive at the correct destination on time. The guarantee often includes compensation for late deliveries, such as refunds or rebates. Courier services are often used when delivery windows are measured in hours, not days, so any delay in arrival can cause major problems for customers.
You should ask your courier service what sort of compensation they provide in the event that your package does not arrive on time and what information they can provide to display their record of on-time delivery of previous jobs. If your courier cannot provide any statistics regarding their record of deliveries, this could be a red flag.
What if guaranteed delivery is late?
At Grabbit & Run, we are the only courier that provides a refund of up to double the cost of delivery if a package is not delivered on time.
In the event that a delivery does not arrive on time, our customers receive a refund of up to double the amount paid for delivery. You may wonder: how can we afford to do that? That’s easy. We just aren’t late!
Over our last 275,000 deliveries, we have an on-time delivery record of 99.99%.
This means that our delivery guarantee isn’t just a reassurance of compensation in the event that your package is delivered late; it’s a trustworthy promise that your package will arrive on time, every time.
Customer Service Guarantee
What is a courier service guarantee?
A courier service guarantee is an assurance that you will have a pleasant experience when dealing with the courier company’s staff at all levels. Beyond the importance of pickup and delivery times, it’s also vital that you receive polite and courteous service at every step of the process. It’s important to us that you know that every aspect of your delivery is a priority to us.
If your courier provider does not offer any sort of customer service guarantee, you have no protection against rude or unhelpful employees completely ruining your day by providing an unsatisfactory service experience. More importantly, you have no assurance that any customers or business partners who are receiving packages from you will have a good delivery experience. If receiving packages from you isn’t an excellent experience, your recipients will assign that memory to you just as much as they do to the delivery service.
What if I’m not satisfied?
Our courier service guarantee is a promise that our customers will be completely satisfied with the services we provide, or they won’t owe us a penny.
If you are unsatisfied in any way by your Grabbit & Run experience, please contact us immediately so we can determine how to resolve it. Our customer’s satisfaction is our number one goal, so we are happy to work with you until the issue is resolved.
If it turns out we aren’t able to provide you with a good experience or if something about how we do things rubs you the wrong way, just let us know! We pride ourselves on providing customers with great service – after all, customer satisfaction is our number one goal!
You can even put us to the test for FREE.
If you’re looking for a courier service that provides the best guarantees in the UK, Grabbit & Run is the only option. Our team of experts has an on-time record of 99.99% and we’ve been in business since 1993 – so there’s a good chance you’ll be satisfied with our services. From guaranteed deliveries to customer satisfaction guarantees, we want your experience with us to be as painless as possible.
We’re so confident that you’ll love working with us, we’ll let you test our services for free! As long as your business and spending needs meet our minimum profiles, we’ll provide up to £150 worth of services at no cost to you.
Don’t take a risk on a courier service with inferior guarantees. Contact us today to learn more about how Grabbit & Run can help with your business!