We’re going to talk about everything we would expect from top-quality courier service, and the values and expectations you should have of them.
We all know there are few things more annoying than a bad delivery service. After all, Couriers have one job, right? To deliver packages – undamaged and on time. So, if they struggle to do that, you may rightly question what you’re paying them for.
Using a delivery service means putting your trust and your customer relationships in their hands, and that’s important because ultimately, they are helping to deliver peace of mind to both you and your customers.
That’s why having guarantees of quality is really important.
And that’s where Grabbit & Run come in. You see, our unique triple guarantees really make us stand out from the crowd, and mean we guarantee that your package will be delivered to the right place at the right time.
Our customers reckon we’re the best in the business (and we agree), but we’re biased, so why not find out for yourself?
Speedy & Guaranteed Delivery
People use urgent same-day for a reason, and rightly, a commitment to same-day delivery shouldn’t be some wild guess at when your delivery is going to arrive.
A good same-day courier will notify you when the collection is made, track your delivery in real-time, advise of any potential delays and offer you the chance to re-route (if necessary) in real-time and provide instant proof of delivery as it happens.
This is where guaranteed delivery comes in.
Essentially it means your package arrives at the right place and at the right time.
We believe that Guarantees shouldn’t just be guidelines, but a contractual agreement between you, the customer, and the service provider. They should include an accurate delivery time and yes, compensation for late deliveries.
Virtually all delivery companies will happily make promises to you (it’s why we make guarantees), but there are also things you should check for – such as the level of compensation should they not deliver on time (we offer up to DOUBLE your money back). You can ask about their on-time delivery record (We’ve delivered 99.9% of our last 275,000 deliveries on time). Importantly, if a courier can’t prove how excellent their services are, this should be your first red flag. Don’t say we didn’t warn you!
Guaranteed Collection Time
Accurate delivery times rely on precise pickup times. Makes sense, doesn’t it? It’s hard to deliver on time if you’re late collecting? That’s why a guaranteed collection time is important too.
Grabbit & Run will always provide your urgent same-day deliveries with a guaranteed collection time. And, if we haven’t collected within 15 minutes of the agreed time, we will happily knock off 10% of the price for every minute until you get the job for free!
If you want to separate the good from the bad when it comes to courier companies, there are a few steps you can take. You can ask what their average pickup window is (anything over an hour is not worth your time; take our word for it). Check if they offer a full guarantee of their services and whether they offer up to DOUBLE your money back (if not, get out of there!) It really is that simple.
There’s only one thing worse than being left waiting, and that’s being left waiting for a rude courier to come and collect or drop off your delivery. Luckily, with Grabbit & Run, neither of these nightmares will ever be a reality. Our team really are a lovely bunch…and many of them have been with us for a good number of years… in fact, we’re so confident that you’ll receive outstanding service, that if you have a complaint about one of our staff members, we will happily offer you a full refund.
You see, we know how important a good first impression is. Happy, friendly and smiley people have the power to make your (and your customers) day a little brighter and it helps to build trust and reassurance that your packages are in safe hands.
If you ever feel your Grabbit & Run experience was unpleasant, please don’t hesitate to get in touch. We will do all we can to make things right. The only thing more important to us than making deliveries is knowing our customers are happy.
Don’t Believe Us?… Put Us To The Test for FREE!
We get it. You’ve already been burned by lousy courier services in the past. Maybe you think that shoddy service is just something you have to accept from the courier industry? And why should we be any different? Well, we feel your pain, but we know you’ll be over the moon once you’ve tried us…which is why we’re prepared to put our money where our mouth is and offer you a free trial* worth £300. It means you can dip your toe before diving right in. Yes, this comes at a cost to us, but we know you’ll be over the moon so it’s definitely worth it!
Now that you’re a courier service expert, you know what to look out for. Luckily, everything you need is right here on our website! Contact a member of our team today, and you can easily arrange for your free trial of our services.